Конфіденційність і скарги
Покрокова процедура розгляду скарг
Якщо ви не зовсім задоволені нашим сервісом, ми хотіли б почути про це, щоб ми могли щось виправити. Ми робимо все можливе, щоб переконатися, що наші клієнти отримують найкращий сервіс можливий.
Однак інколи у нас може не вийти з першого разу. Коли це станеться, ми хочемо, щоб ви розповіли нам, що пішло не так, щоб ми могли виправити ситуацію.
Ми хочемо:
- Щоб вам було легко повідомити нам, що пішло не так;
- Приділіть своїй скарзі увагу, якої вона заслуговує;
- Вирішити вашу скаргу справедливо без зволікань; і
- Переконайтеся, що ви задоволені тим, як було вирішено вашу скаргу.
Як і куди скаржитися
Якщо ви не задоволені будь-яким аспектом наших послуг або продуктів, ви можете повідомити нам про свою скаргу такими способами:
Через Chat Box
Телефоном – дзвоніть нам за номером 0330 202 0283 у робочі години
Електронною поштою – використовуйте вказану електронну адресу.admin@d-exy.com
Якщо ви бажаєте подати скаргу щодо будь-якої проблеми, зв’яжіться з нами. Ми підтвердимо вашу скаргу протягом 2 робочих днів і відповімо протягом 5 робочих днів.
Last updated January 10, 2024
The privacy notice for TCS Group ('Company', 'we', 'us', or 'our') describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
- Visit our website at www.d-exy.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at admin@d-exy.com.
D-exy, young people privacy notice and data information
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the following key point or by using our table of contents below to find the section you are looking for.
Summary of Key Points
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
How do we keep your information safe?
We have organisational and technical procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat out security and improperly collect, access, steal, or modify your information.
1. What information do we collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us.
Personal information provided for you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
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usernames
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passwords
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names
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phone numbers
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email addresses
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job titles
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contact preferences
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contact or authentication data
Sensitive Information
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
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health data
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data about a person's sex life or sexual orientation
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information revealing race or ethnic origin
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information revealing religious or philosophical beliefs
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information collected from other sources
In Sho: We may collect limited data from public databases, marketing partners, and other outside sources.
To enhance our ability to provide relevant marketing, offers, and services to you and update our record, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data) Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
2. How do we process your information?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.
Reasons for processing your information
We process your personal information for a variety of reasons, spending on how you interact with our Services, including:
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To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
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To deliver and facilitate the delivery of service to the user. We may process your information to provide you with the requested service.
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To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
3. When and with whom do you share your personal information?
In short: We may share information about specific situations described in this section and/or with the following third parties.
Sharing information
We may need to share your personal information in the following situations:
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Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. How long do we keep your information?
In short: We keep your information for as long as necessary to fulfill the purpose outlined in this privacy notice unless otherwise required by law.
Storing information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in the notice will require us to keep your personal information for longer than the period in which users have an account with us.
When having no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example,e, because your personal information has been stored in backup archives), then e will securely store your personal information and isolate it further processing until deletion is possible.
5. how do we keep your information safe?
In short: We aim to protect your personal information through a system of organisational and technical security measures.
Keeping your information safe
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information in the process. However, despite our safeguarding and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at our own risk. You should only the Services within a secure environment.
8. Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
Updates to Notice
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effected as soon as it is accessible. If we make material changes to the privacy notices, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
6. what are your privacy rights?
In short: You may review, change, or terminate your account at any time.
Terminating your account
If you would at any time like to review or change the information in your account or terminate your account, you can:
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Log in to your account settings and update your user account.
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Or follow to this page - www.d-exy.com/delete-my-account
Upon your request to terminate your account, we will deactivate or delete your account and information from our active database. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.
If you have any further questions, you may email us at admin@d-exy.com.
D0-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include Do-Not-Track ('DNT') features or settings you can activate to signal your privacy preferences and not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
7. Controls for do-not-track features
Contacting Us
If you have any questions or comments about this notice, you may email us at admin@d-exy.com or by post to:
TCS Group
Grove House
1 Kilmartin Place
Uddingston G71 5PH
United Kingdom
9. How can you contact us about this notice?
Submitting a data rquest
You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request by emailing us at admin@d-exy.com